FAQs
Orders & Products
Custom and personalized orders
Custom and personalized orders are welcome. Please note that custom orders may take up to 4 weeks. Made-to-order items are done in the order I receive the request. Please note that I will get the item out to you as soon as possible. If you require the item for a specific date, please do contact me and I will try my best to make it happen.
Is it normal to have knots/ joins in my yarn?
Yes, it is. Breakage can occur during the spinning/ winding process. The manufacturer will not throw away good yarn; therefore, they will join the yarn together. Per industry standard, it is acceptable to have up to 3 joins within a skein. I do try my best to find all the skeins with multiple joins; however, some do slip through.
Do you offer wholesale on Chenille yarns?
Yes, I do, please contact us via the Contact Us page for more details!
Care Instructions for Products
Care instructions
Please see details for individual product for care instructions.
Shipping
Shipping - how long will the package take to get to me?
Timing will be dependent on where you live:
Canada via Canada Post: Regular post takes between 3 - 10 business days.
USA via UPS Mail Innovation/USPS: Regular Post take 3 - 14 business days.
***Keep in mind business days do not include weekend***
Please keep in mind that the closer you are located to me, the sooner you will receive your package.
For Americans, the closer you are to Washington state, the sooner you will receive your package as I ship out of Blaine, WA.
However, unexpected delays may occur due to postal service disruptions or customs delay.
***Processing time is in addition to shipping time. Processing time is the time required for me to make and package your order.***
How about if I want to pick up an item from you?
Definitely an option! If you would like to save yourself shipping cost and would like to pick up your purchase from me, or would like to meet up at a central location, no problem! Please contact me and we can make arrangements. I will generally schedule meet ups for Saturday or Sunday. Currently, I am working from home so pick ups can be anytime.
What do I do if I think my package is missing?
Also, I will need your email address to send the affidavit for you to sign. It does take a bit for the insurance company to process the claim. Once it all done, you can decide whether you would like a replacement or refund.
I am not responsible for packages that go missing or is undeliverable due to incorrect address supplied via the checkout process. If the package is returned to me and you would like the order shipped out to you again, you will be responsible for the shipping fee.
Why does it cost so much to ship chenille yarn?
Although chenille yarn is not heavy,it is really fluffy; therefore, it requires a box large enough to fit the skeins. The way the postal service calculates the cost of shipping is first by the dimensions of box then the weight of the package.
Returns
What if I need to return an item?
Faulty products are returnable. When we determine the item is faulty, a full refund will be credited to you.
Returns are accepted only for ready to ship items in it's original unused condition. The cost of the return postage will be at the buyer's expense.There will also be a 15% restocking fee.